For orders, questions, complaints, claims - +359 884 781 539, for orders 0884 041 009, 0882 404 765, 0884 162 440 - Monday - Friday 9:00 - 18:00
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mallbg.com is a website specializing in online marketing and sales. It is primarily focused on consumables and the whole range of computer peripherals, hardware and enormous variety of home and IT products at our Home sector. Our product offers are classified into separate categories with similar characteristics. The products we offer contain full information and pictures of the item. The price quoted is per pack (item), and all prices listed on the site are final and include VAT. The price of the products does not include a shipping price.

The delivery price is automatically calculated when ordering a product and also includes VAT. You can order by clicking on the green "Buy" button in the offer.

For your convenience shopping at mallbg.com is not subject to mandatory registration, and you can make your order without it.

During the order itself, as well as thereafter, the customer can register. This ensures that your data will be stored in our system and will be automatically loaded on your next order.

In both cases, the customer is required to provide correct details for delivery. The data that must be filled in is the following:

  • Name - The full names of the person who will receive the delivery
  • City - The city where delivery is to be made
  • Address - Exact delivery address
  • Phone - phone number to contact with the customer
  • E-mail - e-mail to contact the customer
  • Invoiced data - if the customer wishes to receive one.
Indicating incorrect or incomplete data makes the order void and will not be delivered.

Once you have placed your order, we are going to contact you on the phone for confirmation of the order and delivery details.

• Each time you click the "Buy" button, you automatically add 1 pcs. quantity of the item in your "Basket". The basket is located in the upper right corner of the site. Except when the customer has previously entered another quantity in the specified fields.

• You can always open "Basket" at any time. You'll then see the products you've selected for your Basket. On this page you can change the number of each selected product by adjusting the number in the "Number" field.You can remove a product from “the Basket” by pressing the "Delete" button.

Phone for orders 0700 20 271

Order by phone is most convenient for office customers. It happens after the customer dictates the catalog numbers of the products he has chosen (the red numbers beneath the price of the product) or names them, as well as the data needed for delivery. The operator will calculate the value of the order and delivery cost while the customer is still on the line. For this type of order, it is not necessary for the customer to receive a confirmation call.

  1. Cash on Delivery:
    The payment of the due price of the items and the delivery costs, upon receipt by the customer, may also be accepted by a third party on behalf of the customer.
  2. With bank transfer
    The payment of the due price of the items and the delivery cost is done in advance by bank transfer to an account. The delivery is going to be done after receiving the bank transfer.
    The money is transferred to the account of: Company - MOLBG COM EOOD
  3. Payment via ePay.bg / TransCard.bg / payPal.com
    Shopping steps:
    • Once you have selected the product(s) and fill in the delivery data, the system authorize you to choose a form of payment.
    • Choose a payment method from ePay.bg / TransCard.bg / payPal.com from the menu
    • After conformation of your order, you will be transferred to the ePay.bg / TransCard.bg / payPal.com webpage where you will be able to make the payment.
    • After a successful payment, you will be redirected back to site.
    • Your order is received by us regardless of whether the payment is made or not. If you have a payment problem or if you want to pay by other means, please contact us.
    • Expect a carrier call to specify the delivery time of the product you purchased.
  4. Payment by credit card

    We accept the following types of cards: MasterCard, MasterCard, Maestro, Visa, Visa Electron, V PAY.
    The maximum transaction amount is 5 000 EUR.

    Shopping steps:
    • Once you have selected the product(s) and fill in the delivery data, the system authorize you to choose a form of payment.
    • Choose from the payment method menu "By credit card Visa, MasterCard, etc."
    • After confirming the order, you will be transferred to the UBB payment page where you will make the payment.
    • If you are registered in the Verification by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Publisher Bank opens where you enter your authentication password
    • After a successful payment, you will be redirected back to mallbg.com where you can print out a transaction note if it was successful.
    • Your order is received by us regardless of whether the payment is made or not. If you have a payment problem or if you want to pay by other means, please contact us.
    • Expect a carrier call to specify the delivery time of the product you purchased.
All prices are in EUR and they are VAT included.

The ordered items are delivered to the address indicated by the customer.

Acceptance is made by the customer or a third party on his behalf

Orders are delivered on time and at prices as follows:

  1. Supplies of goods for Sofia are made on the same day or up to 1 business day at prices of courier company Econt.
  2. Items delivery to all other settlements is done within 2 working days at prices of courier company Econt.
  3. mallbg.com does not explicitly guarantee the availability of the goods at the time of order completion! In case of exhaustion of the, we will contact you.
  4. We contact each customer to confirm the order, and notify them of the availability of the ordered items and when the order will be completed.

The warranty period of the products is stated separately for each product.

The customer receives, together with the items, a guarantee card, with which he can exercise his warranty rights until it expires.

Damage to warranty products is repaired by authorized service from the provider. If there is a problem with a product and it can not be removed , it is replaced by a new one. If the product is not in production, it is replaced by a similar one,but not weaker parameters than the defective product.

The warranty period for supplies for printers, projector lamps, UPS batteries may be different from the warranty of the device according to the life of the consumable..

Warranty may be declined in the following cases: Incorrect operation, watering, blowing or dropping, repairing on your own, or using the appliance unintentionally, attempting to repair it in an unlicensed workshop by the manufacturer.

Warranty on UPS devices may be refused if they are not used for thier purpose, for example: switching on pumps, welding equipment, industrial machinery and any other devices with high starting consumption!

Warranty conditions according to the Law on the provision of digital content and digital services and on the sale of goods /ZPCSTSUPS//Off., SG No. 23 of 19.03.2021, in force from 01.01.2022/: Consumer protection tools. Right of recourse claim: under Art. 33,34,35,36,37,38 Commercial guarantee of the goods: Art. 39 and Art. 40:

  1. The warranty period runs from the date of purchase of the products by the CUSTOMER, the minimum warranty period is 24 months.
  2. The count and the equipment of the products are checked upon receipt. Returns are not accepted later.
  3. If during the warranty period the hardware product exhibits a defect, the SUPPLIER undertakes the warranty to repair or replace the hardware. The product is replaced by a new one or similar, which has functions roughly the same as the replaced product.
  4. The warranty service is only performed by a workshop authorized by the importer, if there is problem caused by customer fault and mechanical damage, the SUPPLIER does not assume responsibility and terminates warranty maintenance.
  5. The Customer is obliged to submit the product in its full package upon request.
  6. The warranty also expires in the cases of:
    • Incorrect operation and storage.
    • Electrical faults and electrical shocks.
    • Incorrect preparation for work or maintenance.
    • Force majeure.

If a Warranty Issue Occurs: Contact mallbg.com for assistance and, if necessary, refer to the nearest Importer authorized service center. This warranty card is also issued in an electronic version that the client receives on his e-mail.

According to Art. 55 and Art. 57 of the CPA: All products related to the health or personal hygiene of consumers / described in detail below /, may be returned within the period provided for withdrawal from the contract of sale concluded at a distance, only if they are not used and have the same packaging (all factory labels and stickers must be on the product) with which they were received and it is unprinted. This includes all items in the following categories:

  • Perfumes
  • Men's and Women's Cosmetics and Personal Care Products
  • Appliances and Accessories for personal care
  • Health, Wellness and Electronic Cigarettes
  • Epilators
  • Hair straighteners
  • Hairdryers
  • Hair curlers
  • Facial cleansers
  • Electric Shavers / Trimmers
  • Hair Clippers
  • Mouth Care: Electric Toothbrushes, Oral Showers and Accessories
  • Underwear
  • All products from category SEX SHOP 18

Not subject to return or replacement:

  1. Products with missing or damaged equipment such as accessories and packages, boxes, protective foil, booklets, discs, envelopes, brochures, promotional materials, etc.
  2. When returning or replacing devices and consumables (such as printers, multifunction devices, and printer consumables), mallbg.com reserves the right to devaluate / discard the price of the product (s).
  3. Purchased software product can not be returned.

Online Dispute Resolution

EU legislation

KZP Legislation

Consumer Protection Act / CPA /:
Art. 47. (Amended, SG No. 61/2014, effective 25.07.2014) (1) Before the consumer is bound by a distance contract or a contract outside the commercial site, or by a similar proposal for conclusion of the contract, the trader shall provide the consumer with the following information in a clear and comprehensible manner:

1. the main characteristics of the goods or services according to the means of communication used and the nature of the products or services;

  2. the name of the trader;

3. the registered office and the address of management of the trader, his telephone number, as well as the address of his e-mail and the website, if any, so that the consumer can establish contact quickly and communicate effectively with the trader; where applicable, indicate the name (s) of the trader, the registered office and the address of the management on whose behalf he is acting;

4. the address of the place where the trader carries out his business activity and, where applicable - the address of the place where the trader on whose behalf he acts carries out his business activity, to which the consumer may send possible complaints - when the registered office and the address of management of the trader does not coincide with those under item 3;

5. the final price of the goods or services with all taxes and fees included or when due to the nature of the goods or services the price cannot be calculated in advance within reasonable limits - the manner of its calculation; where applicable, the final price of the goods or services shall include any additional costs of transport, delivery or postage, and where these costs cannot be calculated in advance within reasonable limits, the fact that such additional costs may be due shall be indicated. from the user; in the case of a permanent contract or a contract containing a subscription, the final price shall include all costs for the invoicing period; where these contracts provide for fixed rate invoicing, the final price shall include all monthly costs; where the total amount of costs cannot be calculated in advance within reasonable limits, information on how the price is calculated shall be provided;

6. the costs for use of the means of distance communication for concluding the contract, when these costs are calculated on a basis, different from the basic tariff;

 7. the conditions for payment, delivery, performance, the date on which the trader undertakes to deliver the products or to perform the services, and when applicable - the ways provided by the trader for consideration of consumer complaints;

8. whe the consumer has the right to withdraw from the contract, the conditions, the term and the way for its exercise according to art. 52, para. 1 and 2; the trader shall also provide the consumer with the standard form for exercising the right of withdrawal in accordance with Annex № 6.

9. where applicable, the fact that the consumer must bear the costs of returning the products in case of exercising the right of withdrawal shall be indicated; in the case of distance contracts, if, by their nature, the goods cannot be returned in the usual manner by post, the cost of returning them shall be indicated;

 10. instruction, in case the consumer exercises his right of refusal after having made a request under Art. 48, para. 3 or Art. 49, para. 9, that he is obliged to pay to the trader expenses under art. 55, para. 5 and 6, defined within reasonable limits;

 11. when no right of refusal is provided according to art. 57, the trader shall notify the consumer that he has no right of withdrawal or, where applicable, shall indicate the circumstances under which the consumer loses his right to withdraw from the contract;

 12. reminder for the existence of a legal guarantee for conformity of the products with the contract of sale;

 13. where applicable, indicate the existence of an opportunity to provide assistance to the consumer after the sale, the availability of out-of-warranty service and a commercial guarantee, as well as the conditions regarding;

 14. where applicable, indicate whether there are implements of good commercial practice, where they can be found and how a copy of them can be obtained;

 15. the term of the contract, when applicable, or in case the contract is indefinite or it provides for a clause for automatic renewal - the conditions for its termination;

 16. where applicable, indicate the minimum period for which the consumer has obligations under the contract;

 17. where applicable, indicate whether it is necessary to provide deposits or other financial guarantees to be paid or given by the consumer at the request of the trader and the conditions thereof;

18. where applicable, indicate the functionality of the digital content, including the applicable technical protection measures;

 19. where applicable, indicate any relevant interoperability of the digital content with certain types of hardware and software which are known to the trader or which can reasonably be expected to be known to the trader;

 20. where applicable, the possibility of using out-of-court dispute resolution and compensation procedures in which the trader participates and the conditions for access to them shall be indicated.

 (2) The provisions of para. 1 shall also apply to contracts for supply of water, gas or electricity, when they are not offered for sale, packed in a limited volume or a certain quantity, and to contracts for central heating or for digital content, which is not delivered to material carrier.

(3) In case of public auctions the information under para. 1, items 2 - 4 may be replaced with the respective information about the person conducting the auction.


(4) The information under par. 1, items 8 - 10 may be provided through the standard instructions for exercising the right of withdrawal according to Annex № 7. The trader has fulfilled his obligation to provide the information under para. 1, items 8 - 10, if he has provided to the consumer duly filled in the standard instructions for exercising the right of refusal.

 (5) The information under para. 1 is an integral part of the distance contract or of the contract outside the commercial site and cannot be changed, unless the parties to the contract explicitly agree otherwise.

(6) If the trader does not fulfill the requirements for providing information for the additional costs or for the other costs, indicated in para. 1, item 5, or for the costs for return of the goods, indicated in para. 1, item 9, the consumer does not owe these costs.

(7) The information in the contract for distance selling and in the contract outside the commercial site shall be provided in Bulgarian / English / Romanian language

(8) The burden of proving the fulfillment of the obligation to provide information under para. 1 shall be borne by the trader.
(Section II Contract for distance selling, title revoked - SG, issue 61 of 2014, in force from 25.07.2014)


   Art. 48. (Supplemented, SG No. 18/2011, amended, SG No. 61/2014, effective 25.07.2014) (1) In the case of a contract outside the commercial site, the trader shall provide the consumer with the information on Art. 47, para. 1 on paper or if the user agrees - on another durable source. The information must be readable, in clear and understandable language.

(2) The trader shall be obliged to provide the consumer with a copy of the signed contract or confirmation of the contract on paper or if the consumer agrees - on another durable source. In the case of contracts for the provision of digital content which is not delivered on a tangible source, the trader shall provide confirmation of the explicit prior consent and acceptance by the consumer to start performance of the contract before the expiration of the right to withdraw from the contract.


(3) When the consumer wishes to provide a service or the supply of water, gas or electricity, when they are not offered for sale, packaged in a limited volume or in a certain quantity, or the supply of central heating to start before the expiration of the term for exercising the right of withdrawal from the contract outside the commercial site, provided in Art. 50, the trader is obliged to require the consumer to make an explicit request for this on a durable source.
   Art. 49. (Amended, SG No. 61/2014, effective 25.07.2014) (1) In the case of distance contracts, the trader shall provide the information under Art. 47, para. 1 to the user or makes it available to the user in an appropriate manner depending on the means of distance communication used in clear and understandable language. When the information is provided on a durable source, it must be legibly written.

(2) In case of a distance contract, which shall be concluded electronically through an internet site and which envisages an obligation for the consumer to make payment, the trader shall provide to the consumer the information under Art. 47, para. 1, items 1, 5, 15 and 16 in a clear and obvious way in close proximity to the button through which the consumer places his order. The trader is obliged to ensure that when the consumer places his order, he explicitly confirms that the order is related to an obligation to pay on his part. If the execution of an order involves the activation of a button or a similar function, only the words "payment order" or other relevant unambiguous wording shall be legibly written on the button or on such a similar function, from which it is clear that the execution of an order leads to to an obligation to pay by the consumer.


(3) When the trader does not observe the requirements of para. 2, the consumer is not bound by the contract or order.

 (4) In the websites for e-commerce the traders shall indicate in a clear and legible manner at the latest at the beginning of the ordering process whether there are restrictions for the delivery of the goods and what means of payment are accepted.

 (5) When the contract is concluded by using a means of distance communication, which has limited space or time for presentation of information, the trader shall provide on the used means of communication before the conclusion of the contract at least the pre-contractual information under Art. 47, para. 1, items 1, 2, 5, 8 and 15. The trader shall provide to the consumer the remaining information under Art. 47, para. 1 in an appropriate manner according to para. 1.

 (6) When the trader uses a telephone call to the consumer for the purpose of concluding a distance contract, except for the information under para. 5 at the beginning of the conversation the trader shall present himself to the consumer with his name and, where applicable, the name of the person on whose behalf the call is made, as well as the commercial purpose of the call.

(7) Upon concluding a distance contract by telephone, the trader shall be obliged to confirm the offer made to the consumer on a durable sourcce. The user is bound by the offer only after signing it or after sending his written consent to accept the offer.

(8) The trader shall provide to the consumer on a durable source a confirmation of the concluded contract within a reasonable term after concluding the distance contract or at the latest at the moment of delivery of the goods or before the performance of the service has started. The confirmation by the trader must contain all the information under Art. 47, para. 1, unless the trader has provided this information to the consumer on a durable medium before the conclusion of the distance contract and in contracts for the provision of digital content that is not delivered on a tangible source - confirmation of explicit prior consent and acceptance by the consumer to start the contract before the expiration of the term for exercising the right of withdrawal from the contract.

(9) When the consumer wishes to provide the services or the supply of water, gas or electricity, when they are not offered for sale, packaged in a limited volume or in a certain quantity, or the supply of central heating to start before the expiration of the term for exercising the right of refusal under Art. 50, the trader is obliged to require the consumer to make an explicit request for this.

(10) The burden of proving compliance with the requirements of para. 1 - 9 is worn by the trader.
   Art. 50. (Supplemented, SG No. 105/2006, amended, SG No. 41/2007, supplemented, SG No. 27/2013, amended, SG No. 61/2014, in effective from 25.07.2014) The consumer has the right to withdraw from the distance or off-premises contract without giving a reason, without paying compensation or penalty and without paying any costs, except for the costs provided for in Art. 54, para. 3 and Art. 55, within 14 days from the date of:

 1. conclusion of the contract - in case of a service contract;

2. acceptance of the goods by the consumer or by a third party, different from the carrier and indicated by the consumer - in case of a contract of sale, or:

 (a) where the consumer has ordered many goods in a single order, delivered separately from the date on which the consumer or a third party other than the carrier and indicated by the consumer accepts the last goods;

 (b) in the case of a supply of goods consisting of multiple lots or parts, from the date on which the consumer or a third party other than the carrier and specified by the consumer accepts the last lot or part;

 (c) in the case of contracts for the regular supply of goods, which take place over a period of time from the date on which the consumer or a third party other than the carrier and specified by the consumer accepts the first goods;

3. conclusion of the contract - in case of contracts for supply of water, gas or electricity, when they are not offered for sale, packed in a limited volume or a certain quantity, and in case of contracts for supply of central heating and digital content, which is not delivers on a tangible source.

Art. 51. (Amended, SG No. 64/2007, SG No. 18/2011, SG No. 61/2014, effective 25.07.2014) (1) Where the trader has not provided to the consumer information about his right of withdrawal from the contract under Art. 47, para. 1, item 8, the consumer shall have the right to withdraw from the distance contract or from the contract outside the commercial site within one year and 14 days, as of the date under Art. 50.

 (2) When the trader provides to the consumer the information for the right of refusal within one year from the date of art. 50, the consumer shall have the right to withdraw from the distance contract or from the contract outside the commercial site within 14 days from the date of receipt of the information under Art. 47, para. 1, item 8.
   Art. 52. (Amended, SG No. 61/2014, effective 25.07.2014) (1) When the consumer wishes to withdraw from the distance contract or from the off-premises contract, he shall inform the trader of the decision. before the expiration of the term under Art. 50.

(2) In order to exercise his right of withdrawal, the consumer may use the standard withdrawal form in accordance with Annex № 6 or state unequivocally in another way his decision to withdraw from the contract.

(3) The consumer has exercised his right to withdraw from the distance contract or from the contract outside the commercial site, if he has sent a notice to the trader for exercising his right of withdrawal before the expiration of the term under Art. 50, and when the trader has not provided information about the right of withdrawal - according to the term under art. 51.

(4) In order to exercise the right of withdrawal, the trader may provide the consumer with the option to fill in and send electronically via the trader's website the standard withdrawal form according to Annex № 6 or another unambiguous application. In these cases, the trader is obliged to immediately send the consumer a confirmation of receipt of his refusal on a durable source.

(5) The burden of proving for exercising the right of withdrawal from the distance contract or from the contract outside the commercial site shall be borne by the consumer.
   Art. 53. (Amended, SG No. 64/2007, SG No. 61/2014, effective 25.07.2014) The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the distance contract or the contract outside the commercial site, or in cases where the consumer has made an offer to enter into a distance or off-premises contract.
   Art. 54. (Amended, SG No. 61/2014, effective 25.07.2014) (1) When the consumer has exercised his right to withdraw from the distance contract or from the off-premises contract, the trader shall reimburse all amounts received by the consumer, including delivery costs, without undue delay and not later than 14 days from the date on which he was notified of the consumer's decision to withdraw from the contract under Art. 52.

(2) The trader shall be obliged to refund the amounts received, using the same means of payment used by the consumer in the initial transaction, unless the consumer has expressed his explicit consent for the use of another means of payment and provided that this does not involve costs for the consumer.

 (3) The trader shall not be obliged to reimburse the additional costs for delivery of the goods, when the consumer has explicitly chosen a way of delivery of the goods, different from the cheapest type of standard delivery offered by the trader.

(4) In case of a contract of sale, when the trader has not offered to collect the goods himself, he may withhold the payment of the amounts to the consumer under para. 1, until he receives the goods or until the consumer presents proof that he has sent the goods back, depending on which of the two happened earlier.
  Art. 54a. (New, SG No. 27/2013) Upon concluding a distance contract by telephone, the contract shall enter into force and the consumer shall be bound by the offer from the day on which the supplier has received the consumer's consent in writing.
   Art. 55. (amend. SG 64/07, SG 61/2014, in force from 25.07.2014) (1) When the consumer exercises his right of withdrawal from the distance contract or from the contract outside the store and where the trader has not offered to collect the goods himself, the consumer must send or hand over the goods back to the trader or a person authorized by him without undue delay and no later than 14 days from the date on which the consumer is informed the trader of his decision to withdraw from the contract under Art. 52. The deadline shall be considered met if the consumer sends or hands over the goods back to the trader before the expiry of the 14-day period.

(2) The consumer shall pay only the direct costs for the return of the goods under para. 1, except for the cases when the trader has agreed to pay them, or if the trader has not notified him that the costs for returning the goods shall be paid by the consumer.

 (3) In case of a contract outside the commercial site, when the goods have been delivered to the consumer's home at the moment of concluding the contract, the trader shall be obliged to collect the goods at his own expense, if the nature of the goods is such that he does not allow them to be returned. usual way by mail.

(4) The consumer shall be liable only for the reduced value of the goods, caused by their testing, other than necessary to establish the nature, characteristics and their good functioning. The consumer is not responsible for the reduced value of the goods when the trader has not notified him of his right of withdrawal under Art. 47, para. 1, item 8.

(5) When the consumer exercises his right of refusal after having made a request under Art. 48, para. 3 or Art. 49, para. 9, he shall pay to the trader the proportional amount of what has actually been provided to him until the moment when the consumer has notified the trader for exercising the right of withdrawal.

(6) The proportional amount under par. 5, which the consumer must pay to the trader, is calculated on the basis of the final price agreed in the contract. If the final price is excessive, the proportional amount is calculated on the basis of the market value of what was actually provided.

(7) When the consumer exercises his right of withdrawal from the contract, he shall not owe costs for:

 1. provision of services or for the supply of water, gas or electricity, when they are not offered for sale, packaged in a limited volume or in a certain quantity, or for central heating, in whole or in part, performed during the withdrawal period, when:

 a) the trader has not provided information according to art. 47, para. 1, item 8 or 10, or

 b) the consumer has not explicitly requested the performance of the contract to start during the term for exercising the right of withdrawal from the contract according to art. 48, para. 3 and Art. 49, para. 9, or

 2. the delivery in whole or in part of digital content which is not delivered on a tangible source when:

 a) the consumer has not given his explicit prior consent for starting the performance of the contract before the expiration of the 14-day term under Art. 50, or

 (b) the consumer has not confirmed that he knows that by giving consent to commence performance of the contract, he will lose his right to withdraw from the contract, or

 c) the trader has not provided confirmation of the explicit prior consent and acceptance by the consumer for starting the performance of the contract according to art. 48, para. 2 or Art. 49, para. 8.

 (8) The consumer shall not be liable for exercising the right of refusal, except in the cases under para. 1, 2, 4 and 5 and Art. 54, para. 3.


					Warranty conditions :

The warranty period runs from the date of purchase of the products by the CUSTOMER, the minimum warranty period is 24 months.
The count and the equipment of the products are checked upon receipt. Returns are not accepted later.
If during the warranty period the hardware product exhibits a defect, the SUPPLIER undertakes the warranty to repair or replace the hardware. The product is replaced by a new one or similar, which has functions roughly the same as the replaced product.
The warranty service is only performed by a workshop authorized by the importer, if there is problem caused by customer fault and mechanical damage, the SUPPLIER does not assume responsibility and terminates warranty maintenance.
The Customer is obliged to submit the product in its full package upon request.
The warranty also expires in the cases of:
Incorrect operation and storage.
Electrical faults and electrical shocks.
Incorrect preparation for work or maintenance.
Force majeure.

If a Warranty Issue Occurs: Contact mallbg.com for assistance and, if necessary, refer to the nearest Importer authorized service center. This warranty card is also issued in an electronic version that the client receives on his e-mail. If the warranty card is lost, the warranty does not expire and warranty service can not be denied. Mandatory information under the PPA Territorial Coverage: Republic of Bulgaria Pursuant to Art. 119 of the PPA (Power Purchase Agreement), regardless of the commercial guarantee, the seller is responsible for the lack of conformity of the consumer items with the contract of sale under the guarantee under Art. 112-115; Art. 112. (1) In the event of non-compliance of the consumer items with the contract of sale, the consumer shall have the right to make a claim by requiring the seller to bring the items in conformity with the contract of sale. In this case, the consumer may choose between repairing the products or replacing them with a new ones, unless this is impossible or the remedy chosen by him is disproportionate to the other. (2) It is considered that a remedy for the consumer is disproportionate if its use imposes costs on the seller which are unreasonable in comparison with the other way of compensation, taking into account: 1. the value of the consumer items if there is no shortage of non-compliance; 2. the significance of the non-compliance; 3. the ability to offer the consumer another form of compensation that is not associated with significant inconvenience to the consumer. Art. 113. (1) (New, SG No. 18/2011) Where the consumer items are not in conformity with the contract of sale, the seller shall be obliged to bring it in accordance with the contract of sale. (2) (Renumbered from Paragraph (1) SG 18/11) The bringing of the consumer items in conformity with the contract of sale shall be made within one month from the submission of the claim by the consumer. (3) (Renumbered from Paragraph (2), amended, SG No. 18/2011) After the expiration of the term under par. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to demand reduction of the price of the consumer goods according to art. 114. (4) (Renumbered from Paragraph (3), SG No. 18/2011) The bringing of consumer items in accordance with the contract of sale shall be free of charge for the consumer. He does not owe any costs for shipping the consumer goods or materials and labor related to the repair, and should not suffer any significant inconvenience. (5) (Previous paragraph 4, SG No. 18/2011) The consumer may also claim damages for the harm suffered as a result of the non-compliance. Art. 114. (1) In case of non-compliance of the consumer items with the contract of sale and when the consumer is not satisfied with the resolution of the claim under Art. 113, he has the right to choose between one of the following options: 1. termination of the contract and reimbursement of the amount paid by him; 2. reduce the price. (2) The consumer can not claim reimbursement of the amount paid or of lowering the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's claim. (3) The consumer can not claim termination of the contract if the non-conformity of the consumer items with the contract is insignificant. (4) The trader shall be obliged to satisfy a request for termination of the contract and to refund the amount paid by the consumer when after having satisfied three complaints to the consumer by repairing the same items within the term of the guarantee under Art. 115, there is a subsequent occurrence of non-conformity of the goods with the contract of sale. Art. 115. (1) The consumer may exercise his right under this section within two years from the delivery of the consumer items. (2) The term under para. 1 stops running through the time required to repair or replace the consumer product or to reach an agreement between the seller and the consumer to resolve the dispute. (3) The exercise of the right of the consumer under para. 1 is not bound by any other term for bringing an action other than the term under para. 1.

For your convenience shopping at mallbg.com is not subject to mandatory registration. Once you have made your choice, you can click on the "Fast Order" button. Then you will just enter the required data. They will not be stored with us, and you will have to perform the same new operation next time.

When shopping with a registration, the user gets the advantage that once they enter their data, this action ensures that the data is stored and automatically filled in at the next purchase.

Registering a new User is from the registration field in the top middle of the screen. Upon registration, the client selects a unique user name and a password for which storage has been assigned.

Personal information provided for your registration will be used in accordance with the legal requirements in the country and your provision is entirely voluntary..

mallbg.com undertakes not to disclose any personal information to third party users.

By providing your e-mail address when you purchase from our website, you automatically subscribe to receive up-to-date promotions of your e-mail. You may at any time terminate this subscription from this link."

In order to prevent you from misusing your payment with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:

  • The security of card data input and transfer is provided by using SSL protocol to encrypt the connection between our server and the payment page of our serving bank
  • The authenticity of your card is verified by entering a security code (CVV2)

In addition, for your identification as a cardholder, the payment server for e-commerce of our serving bank supports the authentication schemes of the international card organizations - Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

Alternative Consumer Dispute Resolution Authority (APC Authority) is any body, regardless of its name, which is established, is permanently engaged in alternative dispute resolution of consumer disputes and is included in the list under Art. 181st PPL. Authorities recognized as APC entities on the territory of the Republic of Bulgaria shall be approved by an order of the Minister of Economy. The APC to which we fall is the Commission for consumer Protection, Sofia 1000, 4A Slaveykov Square, tel. 02/9330 517.

Disputes can also be resolved through the European Online Dispute Resolution Platform (OPC)

COOKIES

To ensure that you receive the most relevant information and the best services, when you visit our site, information and data will be collected through the use of cookies. This helps us (as well as other authorized third parties) provide you with a personalized experience when you visit our Sites. It also allows us to improve our services and make sure you easily find what you are looking for.

1. What are cookies?

Cookies are files of information stored on your computer's hard drive that record how you navigate a website so that when you visit it again, it presents you with some options based on the information stored since your last visit. Cookies can be used for traffic analysis as well as for advertising and marketing purposes.

Cookies are used by most websites and do not harm operating systems.

Cookies are:

  • Session cookies: These are stored on your computer only during the web session and are automatically deleted when you close your browser - they store an anonymous session ID that allows you to browse the site without having to log in to every page and do not collect any personal information from your computer.
  • Permanent cookies: A persistent cookie is stored as a file on your computer and remains there when you close your web browser. The cookie can be read from the site that created it when you visit it again.

Cookies can also be categorized as follows:

  • Cookies Required: These cookies are essential for you to be able to use the site effectively, such as when you purchase a product and / or service and therefore cannot be excluded. Without these cookies, the services available to you on our site cannot be provided. These cookies do not collect information for you to use for marketing or remembering where to access the Internet.
  • Functional Cookies: These cookies allow us to monitor and improve the performance of our site. They allow us to track visits, identify traffic sources, and see which parts of the site are most popular.
  • Marketing Cookies: These cookies will pass through our site from our mailing list. These may be used by these companies for the purpose of creating a profile of Başehit's intepets and allow invocations to be made outside the machine. They are made through a uniquely identifiable Bashi operation and an operation.

We use the following software for advertising, information and marketing purposes!

Privacy Policy

1. GDPR

As of May 25, 2018, a General Data Protection Regulation (GDPR) is being implemented in Bulgaria.

2. Data we process and collect

Personal information is any information that can be identified by an individual.

Customer Details: Your name, billing details and billing address, shipping address, email address, phone number, statistics for your purchases, and more.

User data: They include information about how you use our website and other online services, together with any information you post on our website or through other online services. We process this data to ensure that we provide you with relevant content.

Confidential Data: We do not collect any confidential information about you.

Communication data: These are messages (communication) you send to us: chat, email, message or social media post or other type of sent message.

Technical data: your IP address, login details, details of your browser, duration of page visits to our website, page views and navigation paths, details of the number of visits to our website.

Marketing Data: Includes data related to your preferences for receiving marketing information from us and third parties

3. Third parties

By confirming the mallbg.com GENERAL TERMS, you agree to receive Viber, SMS and Email information and marketing messages.

We may receive data from third parties such as:

4. Sharing your personal information

We may share your personal information with the following parties:

  • Courier companies;
  • Service providers, administration, accounting.
  • Government bodies that require us to report on processing processes
We require that all third parties to whom we transfer your data respect the security of your personal data and treat it in accordance with the law.

5. Data security

To help protect you against payment fraud with your Visa or MasterCard, we apply best practices recommended by international card organizations:

  • The security of entering and transmitting card data is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
  • Your card is authenticated by entering a security code (CVV2)
In addition, to identify you as a cardholder, our bank's e-commerce payment server supports international card organizations' Verified by VISA and MasterCard SecureCode authentication schemes if you are registered to use them.

6. Your rights

Under the privacy laws, you have rights regarding your personal data: See more about these rights at the following address: https://www.cpdp.bg/?p=rubric&aid=2

mallbg.com ALL RIGHTS RESERVED